Returns & Refund Policy

Our 60-day promise

You have 60 days from the day your order is delivered to return or exchange an item. To be accepted, items must be unworn, unwashed, free of odours and pet hair, with the original tags attached, and in resaleable condition.

How to start a return

Email us at support@fredrickbailey.com with your order number and which item you would like to return. We reply within one business day with return instructions and the return address.

Return shipping costs

For change-of-mind returns and exchanges, the customer pays the cost of return shipping. We recommend a tracked service, as we cannot be responsible for returns lost in transit. If the item is faulty or we sent the wrong item, Fredrick Bailey covers the return cost (see below).

Refunds

Once your return arrives and has been inspected, we issue your refund to the original payment method within 5 to 10 business days. Original shipping charges are non-refundable, except where the item was faulty or incorrect. Please note that banks can take a few extra days to show the refund on your statement.

Exchanges

The quickest way to change size or colour is to return the original item for a refund and place a new order, so you are not left waiting on stock to come back in.

Faulty or incorrect items

If an item arrives faulty, damaged, or is not what you ordered, contact us within 60 days with a photo and your order number. We cover the return shipping and send you a replacement or a full refund, including the original shipping.

Items we cannot accept

• Anything worn, washed, altered, or damaged after delivery
• Items returned without their tags, or after the 60-day window
• Gift cards